All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Items are offered on our website are only available for delivery to London Ontario and surrounding addresses, including St. Thomas. Any shipments outside of this area are not available at this time.

Orders are shipped out of our warehouse in London, ON. Delivery time usually ranges from 1-5 business days, dependent on your location and distance from our warehouse. These are estimates and commence from the date of shipping, rather than the date of order. Estimated times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 10 business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Saturday or Sunday. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. We will also delivery the products in separate shipments.

If there is any damage to the packaging on delivery, contact us immediately at cs@portablespascanada.com.

If you have any questions about the delivery and shipment or your order, please contact us at cs@portablespascanada.com